We Hand Deliver Every Order
We personally hand deliver every plant order right to your door, and in some cases, even directly to your backyard! By handling all deliveries ourselves, we ensure your plants are transported safely and with care. No courier services, no bulky boxes, no unnecessary packaging, and no mess to clean up. Just a convenient, hassle-free delivery experience that saves you the time and effort of transporting your plants yourself.
When Is Delivery Available?
Our delivery season runs from March through November, weather permitting. Deliveries are paused from December 1st through March 1st. Any orders placed during this time will be scheduled for delivery once our season resumes in March.
Early Spring & Fall Plant Appearance
Plants naturally change throughout the growing season! In early spring, many plants are just beginning to wake up from winter dormancy and may appear smaller or have little new growth. In the fall, plants begin preparing for winter, so you may notice leaves changing colour, dropping, or plants entering dormancy. This is completely normal and part of their natural growing cycle.
Plant Availability & Delivery Scheduling
We personally select every plant to ensure it meets our high quality standards. Occasionally, delivery may need to be rescheduled while we wait for a fresh crop or new stock. If this happens, we'll contact you to discuss your options before making any changes to your order.
For more information, please see our Plant Availability & Substitutions section on our How to Order page.
How Do I Know When My Order Will Arrive?
Once your plants are ready for delivery, we'll send you an email confirming your scheduled delivery date.
With over 30 years of experience growing and caring for plants, we know when they're ready to leave our care and make their way to your garden. We carefully select our plants from trusted, high-quality Canadian and American nurseries to ensure you're receiving the very best.
Do I Need to Be Home for Delivery?
Not at all! You don't need to be home to receive your plants.
Our delivery team will carefully place your order in a safe, accessible location, such as your front entrance, side yard, or backyard (conditions may apply).
While we're unable to guarantee a specific delivery time, you're welcome to email us with any special placement instructions ahead of time. We simply ask that your requested location be safe, easily accessible, and quick for our drivers to reach.
Once your plants have been delivered, our team will take a photo to confirm delivery, and you'll receive an email letting you know your plants have arrived.
Can I Request a Specific Delivery Date?
Absolutely! We're happy to accommodate special delivery date requests whenever possible.
Planning a wedding, special event, or garden project? You can place your order early and request a preferred delivery date. We always recommend ordering sooner rather than later to help ensure your plants are available when you need them.
Simply include your preferred delivery date and any additional details in our online Special Request form when placing your order.
Delivery Fees and Order Lead Time:
Where Do We Deliver?
We personally hand deliver throughout much of Southern Ontario! Our regular delivery area extends west to London, east to Peterborough, and north to Barrie, including the Greater Toronto Area and surrounding communities.
Not sure if we deliver to your area? Simply enter your postal code at checkout to check delivery options and pricing.
How Are Delivery Fees Calculated?
Delivery fees are based on your location, along with the size and weight of your order. Larger, heavier, or oversized items may require an additional delivery fee.
To view your delivery fee and estimated order lead time, simply add your plants to your cart and enter your delivery postal code in the Shipping Add Info section.
Small Orders Welcome!
No order is too small! We don't have a minimum order amount for delivery, so whether you're ordering one plant or a whole garden's worth, we're happy to help!
Delivery fees for smaller orders can sometimes be higher, but we offer a No-Rush Delivery option to help you save. If you're flexible with your delivery date, we may be able to combine your order with another delivery in your area to reduce the cost.
Feel free to contact us, and we'll do our best to find an affordable delivery option for you!
Additional Delivery Information
Plant Central reserves the right to adjust or decline free or flat-rate delivery offers when unusual delivery requirements or additional costs apply.
Our delivery service is currently available within Ontario only. We do not offer deliveries outside of Ontario or international shipping.
Outside Our Regular Delivery Area? We May Still Be Able to Help!
If you're located outside our regular delivery area or receive a notice at checkout that delivery isn't available to your postal code, don't worry! We may still be able to arrange a special delivery for you.
Simply email us your plant list and delivery address, and we'll be happy to provide a personalized quote.
While out-of-town deliveries can be more expensive due to the additional travel involved, we can sometimes coordinate your order with another delivery heading in the same direction. This helps us reduce delivery costs and pass those savings along to you!
We always do our best to make delivery as convenient and affordable as possible.
Apartment Buildings / Condos / High-rise Buildings
Living in a Condo or Apartment? We Can Still Deliver!
Since plants can sometimes be a little messy, we deliver all plant orders to outdoor locations only.
If your condo, apartment, or townhome has an easily accessible outdoor entrance, front porch, or designated outdoor area where we can safely leave your plants, you're all set!
For buildings without a suitable outdoor delivery location, we ask that you arrange to meet our delivery team outside to accept your order.
Please note that we're unable to bring plants inside buildings or leave orders with a concierge, doorman, or building reception.
Need Another Option?
No problem! You're always welcome to have your plants delivered to a friend or family member's home with an accessible outdoor delivery area.
Our goal is to make receiving your plants as easy and convenient as possible while keeping deliveries safe and efficient for everyone.
Delivery Guarantee
We personally hand deliver every order using our own vehicles and delivery team, ensuring your plants arrive safely and in healthy condition.
We take great care to ensure your plants arrive healthy and in excellent condition. While minor damage to leaves or branches can occasionally occur during delivery, this is generally harmless and won't affect the plant's overall health. Once delivered, proper care is essential to keeping your plants healthy and thriving. All plants are backed by our 14-day plant health guarantee.
If you notice any visible damage to your plants or products upon delivery, please contact us within 24 hours, preferably with photos, so we can review the issue.
We cannot accept returns for plants damaged by improper care or watering. Plant Central is not responsible for theft, animal damage, vandalism, neglect, or storm damage after delivery.
A Friendly Reminder: Please water your plants upon arrival and keep them properly watered until planting. Once planted, continue watering as needed. We recommend scheduling delivery when you're ready to plant!
Our 14-Day Plant Guarantee
Every plant we deliver is backed by our 14-day plant health guarantee. For complete details on coverage and how to report a concern, please visit our Plant Guarantee & Warranty section.