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Contact Us

  • Plant Central
  • 416-990-2275
  • info@plantcentral.ca

Information

About us

Family owned and operated nursery since 2019. PlantCentral.ca is a family owned and operated online garden center established in 2019, located in Mississauga Ontario.

Why Choose PlantCentral.ca?


Affordable prices - Not only do we grow some of our listed plants, but we also order direct from some of the top nursery growers in Ontario, British Columbia, Quebec, and the United States.

Convenience and Service - We'll delivery your order right to your door. In some cases, even to the back yard. No messing up your car. We'll get your order to your home quickly and safely.

Quality Plants - with 30 years of growing, horticulture, and sales experience, We will only select the best of the best of plant material. Myself or my manager inspect every order before leaving for delivery. Our family owned business aims to provide great value and service to our customers, and promoting a fair and mutual relationship that has customers coming back for years. We hope you will consider purchasing our plants from our small business over a big-boxed store. Thank you for supporting small business!

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Guarantee and Warranty

Our 14-Day Quality Guarantee

We take great pride in the quality of our plants and want you to be completely satisfied with your order! Every plant is carefully selected and inspected before delivery to ensure it arrives healthy and ready to thrive in your garden.

While the overwhelming majority of our orders arrive without any issues, we understand that sometimes things don't go as planned. That's why we offer a 14-Day Quality Guarantee on every order.

When Does Coverage End?

Our complimentary 14-Day Quality Guarantee expires 14 days after delivery. After this period, plants are no longer covered for health, survival, or other issues that develop after delivery, unless an eligible plant was purchased with our optional 1-Year Plant Protection plan or is covered under our PlantCentral After Care Service.

Both optional services provide additional coverage subject to their respective terms and conditions.

What's Covered?

We guarantee that all plants are healthy, well-rooted, and free from disease at the time of delivery. If you receive a plant or product that doesn't meet our quality standards, we'll be happy to make it right.

Your Options

If your order qualifies under our guarantee, you can choose from the following options:

  • Store Credit + 10% Bonus: Receive the full value of the affected item, plus an additional 10% in store credit to use toward any future purchase. For example, a $50 plant would qualify for $55 in store credit.

  • Refund: Receive a refund to your original credit card or PayPal payment method.

  • Replacement: Receive a replacement plant or product, subject to availability.

Minor Plant Damage

Plants are living products, and minor cosmetic damage can occasionally occur during delivery. Small scratches, broken leaves, or minor branch damage are generally harmless and won't affect a plant's overall health or ability to thrive. Minor cosmetic imperfections that do not affect a plant's overall health are generally not considered defects under our guarantee.

Reporting an Issue

If you notice any visible damage or concerns with your order upon delivery, we ask that you Contact Us within 24 hours whenever possible. This includes issues such as damaged plants, scratched tree trunks, opened soil bags, or broken pottery.

For quality issues that aren't immediately noticeable, our 14-Day Quality Guarantee allows you to report concerns within 14 days of delivery.

When Contacting Us, please include your order number, a brief description of the issue, and clear photos of the affected plant or product. This helps us assess the situation and resolve your concerns as quickly as possible.

Covered by Our Quality Guarantee

Our 14-Day Quality Guarantee covers the following issues when present at the time of delivery:

  • Root Rot: Plants showing signs of root rot or unhealthy root systems.

  • Disease: Plants with visible signs of disease or infection.

  • Pest Infestation: Plants affected by harmful pest infestations.

  • Broken Stems or Branches: Significant damage that affects the plant's overall health or appearance.

  • Excessive Leaf Damage: Numerous broken, damaged, or missing leaves beyond normal cosmetic imperfections.

  • Incorrect or Missing Items: Plants or products that are missing or different from what was ordered.

  • Damaged Products: Visible damage to pots, planters, or other accessories.

Some issues may not be immediately noticeable upon delivery. If you discover a quality concern within 14 days, please contact us so we can review the issue and determine the appropriate resolution.

Plant Care, Returns & Cancellations

Our Commitment to Quality

At PlantCentral.ca, we take pride in providing healthy, high-quality plants that are true to their name and variety. Every plant is carefully selected and inspected before delivery to ensure it meets our quality standards.

All orders are backed by our 14-Day Quality Guarantee, which covers eligible plant and product quality issues present at the time of delivery, including those discovered within the guarantee period.

Plant Survival & Customer Care

While we guarantee the quality and condition of our plants at delivery, we cannot guarantee their continued growth or survival once planted or placed in your care.

Plants are living products, and their long-term health depends on several factors beyond our control, including soil conditions, watering, sunlight, weather, pests, wildlife, and proper planting techniques.

Our guarantee does not cover damage or plant loss caused by improper care, neglect, overwatering, underwatering, extreme weather, animal damage, vandalism, or other external factors occurring after delivery.

Caring for Your New Plants

We recommend scheduling your delivery when you're ready to plant. Upon arrival, check your plants and water them as needed. Keep them properly watered until planting, taking care to avoid both excessive moisture and drying out.

Once planted, continue watering according to each plant's specific needs and the surrounding weather and soil conditions.

Returns & Exchanges

Due to the perishable nature of live plants, all plant sales are considered final. We do not accept returns or exchanges for changes of mind, personal preferences, or incorrectly selected plants or quantities.

If your order arrives with a quality issue, is damaged, or contains an incorrect item, please refer to our 14-Day Quality Guarantee for available resolution options.

Order Changes & Cancellations

We understand that plans can change! If you need to modify or cancel an order, please contact us as soon as possible.

Orders can generally be changed or cancelled without penalty, provided we haven't already purchased or committed to purchasing the plants or products needed to fulfill your order.

If we've already purchased or committed to purchasing items specifically for your order, a cancellation or restocking fee of up to 25% may apply to the affected items to help cover reasonable, non-recoverable costs incurred.

We review cancellation requests individually and will always do our best to accommodate changes whenever possible.

Any applicable fees will be explained before processing your voluntary cancellation, and any remaining refundable balance will be returned to your original payment method.

Optional Plant Protection – 1 Year Coverage

Want a little extra peace of mind for your new plants? We've got you covered!

Our optional Plant Protection plan provides one full year of coverage from the date of delivery, giving you added confidence in your garden investment beyond our complimentary 14-day Plant Health Guarantee.

If a covered plant fails to survive within the one-year protection period, simply contact us with photos of the affected plant. Once your claim is approved, we'll issue store credit equal to 100% of the plant's original purchase price, excluding any additional services or fees.

Your store credit can be used toward any plant in our store, whether you'd like to replace the original plant or choose something different that's better suited to your garden!

How It Works

  • Plant Protection is an optional add-on available when purchasing eligible plants.

  • Coverage lasts 12 months from the original delivery date.

  • Approved claims receive store credit rather than a cash refund.

  • Store credit can be used toward any plant available in our store.

  • Delivery, installation, aftercare services, and Plant Protection fees are not covered. Customers are responsible for any applicable delivery charges, installation fees, or additional services when placing a new order using their store credit.

  • Plant Protection is a one-time coverage benefit. Once an approved claim has been fulfilled, coverage ends for that plant. Coverage does not automatically renew or transfer to replacement plants or other purchases.

Plant Protection is completely optional, so you can decide whether the extra peace of mind is right for you!

PlantCentral Aftercare Service

Give your new plants a little extra care and enjoy added peace of mind with PlantCentral's optional Aftercare Service!

We know how much time and effort goes into creating a beautiful garden. That's why our Aftercare Service provides professional plant care and additional protection, including a 1-Year Plant Warranty, to help protect your investment.

Our Aftercare Service is available exclusively for plants purchased from PlantCentral.ca and professionally installed by our team.

If a covered plant fails to survive during the warranty period, simply contact us with photos of the affected plant. Once your claim is approved, we'll issue store credit equal to 100% of the plant's original value, excluding the Aftercare Service cost, giving you the flexibility to choose a replacement or something different for your garden!

What's Included?

  • Transplant Fertilizer: Application of transplant fertilizer to help support healthy root establishment.

  • Winter Preparation & Protection: A return visit to your property to professionally prepare and protect your plants for the winter months.

  • 1-Year Plant Warranty: Additional protection against eligible plant loss for one year from the original installation date.

How to Make a Warranty Claim

If a covered plant fails to survive within the warranty period, simply contact us by email with your order number and clear photos of the affected plant.

Warranty claims are generally assessed between June 1st and October 31st, allowing sufficient time for plants to emerge from winter dormancy. If you notice a potential issue outside this period, please contact us so we can review your concerns and determine the appropriate next steps.

Approved claims will receive store credit equal to 100% of the affected plant's original value, excluding the Aftercare Service cost, delivery fees, and any other separately charged services.

Important Information

  • Aftercare Service is available exclusively for plants purchased from PlantCentral.ca and professionally installed by our team.

  • Aftercare Service must be purchased at checkout and cannot be added after your order has been completed.

  • Replacement Installation: Installation of a replacement plant purchased using your approved warranty store credit is included at no additional charge. Replacement delivery and any additional Aftercare Service fees are the customer's responsibility.

  • Plants grown in containers are not eligible for coverage.

  • Damage or plant loss caused by animals, vandalism, neglect, improper care, or storm damage is not covered.

  • Warranty coverage applies only to plants included in the original Aftercare Service purchase.

  • This optional warranty is provided in addition to our standard 14-Day Quality Guarantee and does not affect any rights or remedies available under applicable consumer protection laws.